UX/UI DESIGN
GROWTH
CROSS-FUNCTIONAL TEAM
Role
UX Design Intern
Timeline
May - Aug 2023
Team
Individual
Player Identity Experiences
Skills
UX Design
Discovery Research
Collaboration
Overview
During my 12-week internship, I redesigned two core account management experiences affecting millions of players across League of Legends, Valorant, and other Riot titles. The actual work is confidential so I am unable to share the visuals and screens.
Project 1: Email Communication Preferences
The Challenge
Players encountered a disconnect between their account settings and email management options. While the main account settings offered limited email controls, the unsubscribe flow provided granular content filtering—creating an inconsistent experience.
My Role
I led discovery research and coordinated with cross-functional stakeholders, including the Riot Account development team, CRM, and marketing teams. Through these conversations, I balanced player needs with business requirements and technical feasibility.
Process & Deliverables
Conducted competitive analysis and user journey mapping
Designed multiple iterations of filtering systems that allowed players to customize email preferences by game and content type
Collaborated with team designers through weekly critiques to refine solutions
Delivered complete UX handoff documentation for visual design and development
Project 2: Account Verification
The Challenge
The absence of email verification created significant security vulnerabilities for player accounts, but backend complexities had prevented implementation.
My Role
I worked closely with the security team to understand technical requirements around verification methods (links vs. codes) and designed a solution that addressed both security needs and user experience.
Process & Deliverables
Researched verification best practices and security standards
Created user flows and wireframes through to high-fidelity prototypes in Figma
Delivered production-ready designs for development handoff
Reflection
Some feedback and things I learned are to always double check and think about every state of an interaction. For example, remembering to show error and success states and all instances that they may occur. Additionally, when designing new flows it is important to follow existing design systems, but it is also important to recognize when you have to create a new design component to prevent wrong affordances and confusion with the user.
After the internship, I was able to appreciate methodical and evidence based thinking because all my design decisions were backed up by testing or were effective because of data. As a player myself it was important to stay "player" focused and view interations in that manner.
Overall, it was a valuable learning experience and I always felt like I was making impactful contributions. I was able to confirm my passion for UX Design and work on experiences that would eventually affect players directly.
Experiences & Memories
Player Platform PIX Team!
Attending League of Legends tournament!
